Kinetic Kiosk is a pharmacy kiosk that allows patients to pick up prescribed medications through the kiosk itself. It is a simple user friendly kiosk that has the ability to dispense prescribed medications, pay, and get information on the drugs. The kiosk is open 24 hours allowing the user to pick up at their convenience.
Design Research, UX/UI
Some of the challenges that were presented during the course of the project were mainly based around the idea of confidentiality. Keeping the users private medical records secured is one of the biggest concerns. This would include staying in guidelines of HIPPA regulations
Visiting a pharmacy located in Austin, Texas and observing the interactions helped me better understand the users need and wants. I walked around for a while and watched how potential users expressed questions and concerns.
Understanding the user
Conducting surveys and gathering data helped me target the users and execute a solution. Knowing who I was designing for was important when designing this product to be user-centric.
Using research strategies helped me identify the key solutions to the users needs. Creating user personas, journey maps, how might we statements, and empathy maps simulated our potential users.
When thinking about my users I wanted this digital product to be easy to use and the flow to be as simple as possible.
Using my research to understand the importance of confidentiality and HIPPA regulations I rendered a design solution that made the connection between a public kiosk and private information.
Picking Up Medications
The kiosk will allow you to pick up and request your prescribed medications.
The kiosk also allows for payment functionality. Whether it is card, insurance, or cash the kiosk can read multiple forms of payment.
To ensure the satisfaction of the user the kiosk has the capability of receiving drug information on their prescribed medications along with FAQ's.
Accessibility is important when creating a user-centric digital product. The kiosk has colorblind functionalities to accommodate those with vision problems.
Creating a informational, yet simple to use on boarding creates a confidence in the user. Simply by touching the kiosk and adding in a bit of information will lead you to having your meds in no time.
Allowing you to see all prescriptions that are prescribed to you and picking them up easily is what the kiosk is all about. Giving you all that you need including a virtual consultation.
A simple pick up of medication with payments and insurance was a user friendly solution. Easy to use lockers with QR codes to get more information about the drugs was a solution to a challenge encountered.
Creating a kiosk that has usability for everyone is important. With the research conducted a colorblind mode was enabled to help patients who are colorblind distinguish colors in medications.
Creating a low fidelity wireframe introduced the flow and consistency on a screen to screen basis. Ensuring the usability was easy to navigate and the flow was consistent throughout the entire product.
Creating a design system allows for consistency on a screen to screen basis. This system outlines the uses of typography, color, icon system, cards, buttons, and illustration pieces that make up the system.