Kinetic Kiosk is a pharmacy kiosk that allows patients to pick up prescribed medications through the kiosk itself. It is a simple user friendly kiosk that has the ability to dispense prescribed medications, pay, and get information on the drugs. The kiosk is open 24 hours allowing the user to pick up at their convenience.
Design Research, UX/UI
Some of the challenges that were presented during the course of the project were mainly based around the idea of confidentiality. Keeping the users private medical records secured is one of the biggest concerns. This would include staying in guidelines of HIPPA regulations
A user persona was simulated to get an idea of the targeted user and how the product fits into their life.
A survey was sent out to targeted users to get a better understanding of what potential users need and want.
An empathy map was created to capture the users feelings and thoughts. Understanding how the user feels was at the core of this digital product.
Understanding the user
Picking Up Medications
The kiosk will allow you to pick up and request your prescribed medications.
The kiosk also allows for payment functionality. Whether it is card, insurance, or cash the kiosk can read multiple forms of payment.
To ensure the satisfaction of the user the kiosk has the capability of receiving drug information on their prescribed medications along with FAQ's.
Accessibility is important when creating a user-centric digital product. The kiosk has colorblind functionalities to accommodate those with vision problems.
A userflow was built to show the spine of the digital product and how it will flow on a screen to screen basis.
A wireframe was created to get a sense of the user interface. This was used to test, adapt and receive any feedback.
Low Fidelity Prototype
A low fidelity prototype was built in Figma to create a general idea for the UI and the navigation of it.
Prototyping + Discovery
Wireframing, Testing, Fidelity Iteration, Userflow
Creating a informational, yet simple to use on boarding creates a confidence in the user. Simply by touching the kiosk and adding in a bit of information will lead you to having your meds in no time.
Allowing you to see all prescriptions that are prescribed to you and picking them up easily is what the kiosk is all about. Giving you all that you need including a virtual consultation.
A simple pick up of medication with payments and insurance was a user friendly solution. Easy to use lockers with QR codes to get more information about the drugs was a solution to a challenge encountered.
Creating a kiosk that has usability for everyone is important. With the research conducted a colorblind mode was enabled to help patients who are colorblind distinguish colors in medications.